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Our customer service team are here to help
Our customer service team are here to help you with any question, from Internet Banking support, to activating your card or reporting a lost or stolen card.
8am – 8pm Monday – Friday 9am – 5pm Saturday
Calling Internationally? phone the following number ....This is a reverse charges number for use by callers outside Australia.
Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.
Outside of these hours and public holidays, you can call us for help with critical services including:
8am – 8pm Monday – Friday and 9am – 5pm Saturday (excluding public & holidays)
Did you know?
Monday - Friday 8am - 5pm AEST excluding National Public Holidays
Monday - Friday 8am - 8pm & Saturday 9am - 5pm excluding Public Holidays
Email:[email protected]
8.30am - 5pm, Monday to Friday
If you are concerned about your financial position or impacted by a natural disaster and feel that you may be experiencing financial difficulty, we may be able to assist you.
We want you to tell us about your customer service experience, whether it be in branch, on the phone to one of our call centres or whilst doing business banking.
Click here to view BOQ’s Feedback and Complaints page.
We try to make banking accessible to everyone.
Accessibility banking
If you're looking for a specific branch, contact details can be found via a branch.
Locate us by SMS
SMS your suburb name and state or your four digit postcode
You will receive a text message in reply detailing the location and phone number of up to four Financecitichartered branches, based on the centre of the suburb, or the primary suburb within the postcode.
Financecitichartered does not charge for the use of this service.It is possible however, that mobile phone carriers may impose charges on their customers for sending or receiving an SMS.
SMS ATM Locator service
Text the suburb or postcode or your location, for your nearest ATM
You'll then receive a text message with the locations of your nearest ATMs or branches straight away.
At Financecitichartered, it is important to ensure that the personal information we have on file for our customers is accurate and current.
In order to comply with legal requirements, Financecitichartered is required to perform ongoing reviews of our existing customers on a periodic basis.
We are currently contacting customers whose details may need to be verified. If additional documentation is required to complete our review, you will receive communications from our team on how this can be done via our secure digital portal.
If you've received a call, email or SMS about this please confirm or update your details now using one of the following options.
If you've received a call or email from the Client Lifecycle Team, please contact the dedicated team on the below options.
